Privacy policy

Treatment Connect is committed to protecting your privacy and securing any personal information we hold according to the General Data Protection Regulation in the European Union. If you have any questions please contact us at hello@treatmentconnect.co.uk.

Prospective patients

Why do we collect your data?

We collect data in order to operate our service and offer any extra services which may support your patient journey. A minimum amount of data is required in order to run our service. Without an email address we will not be able to reply to your enquiry.

If you do not provide the basic contact information (email address) we cannot offer you our services.

What data we collect and store

We collect the minimum amount of information in order to deliver our service and offer you the best possible choice.
What data do we collect?:

• Email address - Email is our primary source of communication. Without an email address we will have no means of responding to your enquiry. We will only ever send a message related to your enquiry.
• Telephone number - This is optional but is the best form of communication if you have a more complex enquiry.
• The hospital you have chosen to contact.
• The procedure, service or treatment you have chosen to query.
• Answers to the following questions which enable us to deliver our service more efficiently:
• Are you interested in loan finance? Yes or No (optional).

Where is the data stored?

The data is stored on a secure server based in the EU. We will not take the data out of the EU and it will only ever be stored in a digital format.

How we use your data

We use your personal data to contact you and operate our service. We will only contact you with your consent.
Your data will be used by:

• employees of Treatment Connect to contact you directly.
• the relevant hospital of your choice to contact you regarding your prospective treatment or service.
• our finance partner if you wish to borrow to fund your treatment (we will ask you for your permission separately).

Anonymous usage data will be used for analytical purposes to improve the quality of our service. Your data will only be shared with our partners outside of Treatment Connect with your permission.

How long do we hold data?

We hold data for as long as is necessary to offer you our services.

Cookies

We use cookies to temporarily store information as you work through the Treatment Connect process. This is necessary in order for the system to function properly and deliver the service as intended. If you do not have cookies enabled we may not be able to offer you any services. Cookies are set to expire after seven days.

Your rights

At any time, you have the right to request all of the data we hold on you. Please send an email to hello@treatmentconnect.co.uk. Your information will be delivered in an electronic format to your contact email address. If you wish for your personal details to be permanently erased, please let us know at hello@treatmentconnect.co.uk and we will comply with your request within the one month statutory period.

If you are aware of a data breach, please report it to us in the first instance so we can take action and report it to the Information Commissioner's Office (ICO).