Terms and Conditions

Last Updated: February 2026

1. Our Role and Scope of Service

   Treatment Connect (“TC”, “we”, ”us”, ”our”) operates an online intermediary platform connecting patients (“you”, “your”) with healthcare providers (“Providers”, “Hospitals”). Our service is designed to provide accessible and transparent information to assist you in making an informed decision regarding your patient pathway.

   Important: We provide an information and comparison service only. We do not operate hospitals, we do not employ the medical staff or Consultants at the Providers, and we do not have control over the clinical care provided to you.



2. No Medical or Financial Advice
   • No Medical Advice: The content provided via our service, including hospital ratings and guide prices, is for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional regarding any medical condition.
   • No Financial Advice: TC is not regulated by the Financial Conduct Authority (FCA). We do not provide financial advice or sell financial products. Any link to a finance provider is for your convenience; the credit agreement is strictly between you and the finance provider.


3. Accuracy of Information and Pricing
   • Guide Prices: Prices displayed are "guide prices" based on information in the public domain or supplied directly by Providers. These are not fixed quotes.
   • Final Quotes: A final, binding price can only be provided by the Hospital following your initial clinical consultation. We are not responsible for discrepancies between the guide price shown on our site and the final quote.
   • Third-Party Data: We rely on information from the NHS, Care Quality Commission (CQC), and the Providers. While we strive for accuracy, we do not guarantee that this information is always up-to-date or error-free.


4. Limitation of Liability

   To the maximum extent permitted by law, Treatment Connect shall not be liable for:

   • Any clinical outcomes, medical negligence, or dissatisfaction with the healthcare services provided by a Hospital.
   • Any indirect, consequential, or economic loss arising from your use of our website.
   • The acts, omissions, or failures of any third-party finance providers.


5. Affiliate and Referral Disclosure

   To keep our service free for patients, we operate as an affiliate and lead-generation platform. We may receive a commission from a Provider if you click a "Book Now" link and complete a booking on their website, or a fixed fee when you submit an enquiry form. This commercial relationship does not influence our commitment to providing impartial information.



6. Contractual Relationship

   Your contract for healthcare services is exclusively between you and the Hospital. Your contract for financial services is exclusively between you and the finance provider. Treatment Connect is not a party to these contracts and has no authority regarding their fulfillment, cancellation, or refund policies.



7. Governing Law

   These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.